Help

A short walkthrough · buy, activate, and ask for help.

1. Download and try

Click Download and try. Drag Sweepr into Applications and launch it. Scanning is always free, so you can see exactly what Sweepr would clean before paying.

2. Buy a license

From the homepage, click Buy Sweepr now. You will land on the secure Dodo Payments checkout page.

Fill in Contact Information: your name, email (where the license key will be sent), and phone.
Fill in Billing Address: country, city, region, postal code.
Click Continue to Payment.
Pick a payment method: Card, Apple Pay, Google Pay, WeChat, or Cash App.
Confirm payment. The license key arrives in your inbox within seconds.

Dodo Payments checkout, contact and billing — Step 1: contact info and billing address. The license key is emailed to the address you enter here.

Dodo Payments payment page — Step 2: pick a payment method (Card, Apple Pay, Google Pay, WeChat, Cash App).

3. Activate Sweepr

Open the email from Dodo Payments and copy the license key.
Open Sweepr. Press Cmd + Shift + L (or open the Sweepr menu in macOS's menu bar and choose License…).
Paste the key and click Activate. Sweepr removes accidental spaces and line breaks automatically.
You will see All tools unlocked. That is it.

License activation panel inside Sweepr — Press ⌘⇧L inside Sweepr, paste the key from your purchase email, then click Activate. Extra spaces and line breaks are cleaned automatically.

4. Switch to a new Mac

Each license works on up to 2 Macs at the same time. To move it: open Sweepr on the old machine, press Cmd + Shift + L, click Deactivate this device. Then activate on the new machine with the same key.

5. Refund and invoices

If Sweepr is not what you wanted, email hi@menusnotch.com within 14 days with your order number. No questions asked. See the Refund Policy for full terms.

Dodo Payments generates a receipt automatically after each purchase. For a formal invoice (with a company name or VAT info), email hi@menusnotch.com within 30 days of purchase.

6. Settings and shortcuts

Press Cmd + , to open Settings. Three toggles live here:

Planet Landing controls the planet intro animation when you switch tabs. Turn it off to jump straight to each tool.
Language lets you pick English, Chinese, French, or German. The change takes effect on next launch.
License shows your activation status. Click to activate, deactivate, or switch devices.

Keyboard shortcuts:

Cmd + , open Settings
Cmd + Shift + L open License panel
Esc close any overlay (Settings, License, Doctor, review panels)

7. Run Doctor inside Sweepr

From the menu bar pick Help → Run Doctor…. Sweepr gathers a short report covering your Mac, permissions, recent operations, and environment. Click Copy Report to share it in chat, or Open GitHub Issue to land in a bug form with everything pre-filled.

Full Disk Access is missing

Sweepr needs Full Disk Access to scan caches under ~/Library and system locations. Open System Settings → Privacy & Security → Full Disk Access, enable Sweepr, and relaunch the app. Sweepr only reads from these locations; it never sends file contents anywhere.

Memory pressure is high

macOS reports elevated memory pressure when active memory plus compressed memory crowd out the cache. Close unused apps (especially browsers with many tabs and large Electron tools). Sweepr's Status tab lists the top processes by CPU and memory if you want to see who is using the most.

Disk is almost full

Once your startup disk crosses 90% used, macOS starts swapping and slowing down. Open the Clean tab to recover caches, logs, and trash. For one-off large folders, the Analyze tab visualises space by directory so you can spot the heavy hitters.

Sweepr's operations log can't be written

Sweepr writes a per-operation log at ~/Library/Logs/mole/operations.log. If the disk is full or that directory is unwritable, the log fails silently. Free up some space, then quit and reopen Sweepr; the doctor report will turn green on the next run.

Recent operations failed

A failure usually means one path inside a clean or uninstall batch was protected by macOS, blocked by another app, or already gone by the time Sweepr reached it. Open the tab where the failure happened (Clean, Uninstall, Optimize) and inspect the details overlay; each failed row carries a reason.

8. Report a problem

Before filing anything, check open issues first; someone may have hit the same thing.

Mac app bug or crash: Run Doctor first (section 6 above). Click Open GitLab Issue in the Doctor overlay to land in a bug form with your system report pre-filled. If you prefer to file manually, copy the report and paste it into the form.
Mac app feature idea: Open the feature request form. Describe the problem the feature would solve, not just the feature itself.
CLI bug or suggestion: The Sweepr CLI is a separate open-source project. File CLI-specific issues in the CLI issue tracker. Include your macOS version and mo version output.
License, payment, refund, or private details: Email hi@menusnotch.com with your registered email and Transaction ID (e.g. pay_0Neg1VuBqdqY4EdqawdOtvP).